Privacy Policy

Privacy Policy

Privacy Policy

Last Updated: November 3, 2026

At Eiyaya, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Eiyaya ("we," "us," or "our") collects, uses, stores, discloses, and protects personal information when you visit https://www.eiyaya.com, browse our products, place an order, upload photographs for personalization, or communicate with us.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it as required.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

1.1 Contact and Account Information

We may collect personal information such as:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Account login information, where you create an account.

  • Other contact details you voluntarily provide.

We use this information to communicate with you, manage your account, process orders, and provide customer support.

1.2 Order and Transaction Information

When you place an order, we may collect:

  • Products purchased.

  • Selected product styles, colors, and sizes.

  • Personalization options.

  • Order numbers and purchase history.

  • Order status and transaction confirmation.

  • Shipping and delivery information.

  • Return, refund, and customer service records.

Payment transactions are processed through the payment providers available at checkout.

Depending on the payment method, we may receive payment confirmation, transaction identifiers, payment method information, and related billing details.

We do not ask customers to send payment card numbers, security codes, or account passwords through ordinary email or customer support messages.

1.3 Pet Photographs and Customization Materials

When you purchase a personalized product, we may collect:

  • Pet photographs and portrait images.

  • Pet names and other personalization details.

  • Embroidery text, where available.

  • Selected hat styles and colors.

  • Embroidery preferences and design instructions.

  • Digital design previews.

  • Design revision requests and approval records.

  • Other materials you voluntarily submit for customization.

These materials are used to prepare embroidered pet portraits, manufacture personalized products, communicate with you about your order, and provide related customer support.

Please upload only photographs, artwork, and other materials that you own or have permission to use.

1.4 Communications and Customer Support Information

When you contact us, we may collect information contained in:

  • Emails.

  • WhatsApp messages.

  • Order inquiries.

  • Customization requests.

  • Complaints and feedback.

  • Product issue reports.

  • Return and refund communications.

  • Other customer service interactions.

We use this information to respond to your requests, investigate issues, and improve our customer service.

1.5 Device and Website Usage Information

When you visit our website, we or our service providers may automatically collect certain technical information, including:

  • IP address.

  • Browser type and version.

  • Device type and identifiers.

  • Operating system.

  • Approximate geographic location derived from IP address.

  • Referral source.

  • Pages viewed.

  • Products viewed.

  • Shopping cart interactions.

  • Website navigation and browsing activity.

  • Interaction with advertisements and marketing links.

This information may be collected through cookies, pixels, log files, and similar technologies, subject to your privacy choices and applicable law.

1.6 Marketing Preferences

If you subscribe to our marketing communications, we may collect your email address, subscription status, communication preferences, and interactions with promotional emails.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages.

Order confirmations, shipping notifications, and other necessary transactional communications may still be sent.

2. How We Collect Personal Information

We collect personal information from the following sources:

2.1 Directly from You

When you:

  • Place an order.

  • Create an account.

  • Submit a pet photograph.

  • Complete a customization form.

  • Approve a digital design.

  • Subscribe to marketing emails.

  • Contact customer support.

  • Participate in surveys or provide feedback.

2.2 Automatically Through Our Website

Through cookies, pixels, server logs, analytics technologies, and other similar tools when you browse or interact with our website.

2.3 Through Shopify

Shopify provides ecommerce hosting, checkout, payment-related integrations, security, and other platform services.

Information submitted through our store may be processed by Shopify and its service providers.

2.4 Through Service Providers and Business Partners

We may receive information from payment processors, production partners, shipping providers, analytics services, customer support tools, and advertising partners when necessary to operate our business and fulfill orders.

3. How We Use Personal Information

We use personal information for the following purposes.

3.1 Order Processing and Fulfillment

To:

  • Receive and manage customer orders.

  • Process and confirm payments.

  • Prepare personalized products.

  • Arrange production and quality inspection.

  • Package and ship orders.

  • Provide tracking information.

  • Handle returns, refunds, and after-sales service.

3.2 Customization and Design Approval

To:

  • Review customer-submitted pet photographs.

  • Prepare embroidered portrait designs.

  • Adjust photographs for embroidery production.

  • Create and send digital design previews.

  • Communicate about requested revisions.

  • Record customer design approvals.

  • Manufacture personalized products according to approved specifications.

3.3 Customer Support

To respond to inquiries, investigate product defects, resolve delivery issues, process eligible refunds, and provide assistance relating to your orders.

3.4 Website Operations and Security

To maintain website functionality, improve the shopping experience, prevent fraud, protect our systems, troubleshoot technical problems, and monitor website performance.

3.5 Analytics and Service Improvement

To understand how visitors interact with our website, evaluate product performance, analyze shopping behavior, improve navigation, and develop our products and services.

3.6 Marketing and Advertising

Where permitted by law and subject to applicable consent and opt-out requirements, we may use relevant information to:

  • Send promotional communications.

  • Measure advertising performance.

  • Understand campaign effectiveness.

  • Create or manage advertising audiences.

  • Display advertisements that may be relevant to your interests.

You may unsubscribe from marketing emails at any time.

You may also exercise applicable privacy rights concerning targeted advertising and the sharing of personal information through our privacy choices page.

3.7 Legal and Regulatory Requirements

To comply with applicable laws, respond to lawful requests, resolve disputes, enforce our policies, prevent fraud, and protect our rights and the rights of others.

4. Pet Photographs and Customization Data

We understand that the photographs and personalization details you submit may have personal or sentimental value.

We use customer-submitted photographs and customization materials to prepare embroidered portrait designs, create personalized products, communicate with you about your order, and provide related support.

Where necessary, we may share these materials with authorized designers, manufacturers, production partners, or fulfillment providers to complete your order.

We do not use private customer-submitted photographs in public promotional materials, advertisements, or marketing content without appropriate separate permission.

Submitting a photograph for customization does not, by itself, grant us permission to publish that photograph as a customer testimonial or promotional image.

You retain ownership of your submitted photographs and other materials, subject to the rights of their original owners.

We retain customization materials only for as long as reasonably necessary for order fulfillment, quality review, customer support, dispute resolution, legal compliance, and other legitimate business purposes, subject to applicable law.

For additional information about image ownership and authorization, please review our Photo Rights & Portrait Consent Policy.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, and similar technologies to improve functionality and understand how visitors interact with our store.

These technologies may be used to:

  • Operate essential website and checkout functions.

  • Remember preferences and shopping cart information.

  • Maintain website security.

  • Understand website traffic and visitor interactions.

  • Measure advertising effectiveness.

  • Support advertising and marketing activities.

5.1 Types of Cookies

Essential Cookies

These cookies are necessary for basic website functionality, shopping cart operations, checkout, security, and other essential services.

Functional Cookies

These cookies may remember preferences and settings to improve your browsing experience.

Analytics Cookies

These cookies help us understand website traffic, visitor behavior, and the performance of our website.

Advertising Cookies

These technologies may help measure advertising campaigns, manage advertising audiences, and display relevant advertisements.

5.2 Managing Cookies and Privacy Preferences

You may be able to manage cookies through your browser settings and the privacy controls available on our website.

Depending on your location and applicable law, certain cookies and advertising technologies may require your consent or provide additional opt-out rights.

Blocking certain cookies may affect some website features.

5.3 Your Privacy Choices and Advertising Opt-Out

Depending on your location, you may have the right to opt out of certain disclosures of personal information for targeted advertising or activities legally classified as the sale or sharing of personal information.

You may exercise these rights through our dedicated page:

https://www.eiyaya.com/pages/data-sharing-opt-out

Where required by applicable law, we will process recognized opt-out preference signals, including Global Privacy Control (GPC), in accordance with applicable requirements and our configured privacy systems.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

6.1 Shopify and Ecommerce Service Providers

Our online store is hosted by Shopify.

Shopify and its service providers may process information to provide hosting, checkout, security, analytics, and other ecommerce services.

6.2 Payment Providers

Payment service providers process transaction information to authorize payments, detect fraud, confirm purchases, and complete transactions.

6.3 Designers, Manufacturers, and Fulfillment Partners

We may share the information and customization materials necessary to:

  • Prepare embroidered portrait designs.

  • Manufacture personalized products.

  • Inspect product quality.

  • Package orders.

  • Fulfill customer purchases.

These partners receive only the information reasonably necessary to perform their assigned services.

6.4 Shipping and Delivery Providers

We may share customer names, delivery addresses, contact details, and shipment information with shipping carriers and logistics providers to deliver purchased products.

6.5 Analytics and Advertising Partners

We may disclose certain website usage information, cookie identifiers, device identifiers, and browsing activity to analytics and advertising partners.

These disclosures may be used to measure advertising performance, understand website interactions, and support marketing activities.

Depending on your location and the nature of these disclosures, certain activities may be considered the sale or sharing of personal information or targeted advertising under applicable privacy laws.

You may have the right to opt out of these activities through our Your Privacy Choices page.

Customer-submitted pet photographs are not provided to advertising partners for public promotional use merely because they were uploaded for product customization.

6.6 Professional Advisers and Legal Authorities

We may disclose personal information to professional advisers, regulators, law enforcement agencies, or other authorities when required by law or reasonably necessary to protect our rights, prevent fraud, investigate unlawful activity, or comply with legal obligations.

6.7 Business Transactions

If our business undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

6.8 At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request a service that requires disclosure, or otherwise provide the necessary permission.

We do not disclose personal information to unrelated third parties for their independent use without an appropriate legal basis.

7. Relationship with Shopify

Our online store is powered by Shopify.

Shopify processes personal information in connection with providing and improving its platform services.

Information submitted through our store may be transmitted to Shopify and its service providers, including providers operating in countries other than your country of residence.

Shopify may also process certain information in connection with its own platform services, security features, and enhanced services.

For information about Shopify's privacy practices and the rights available through Shopify, please visit:

https://privacy.shopify.com/en

Depending on the type of information and processing activity, requests concerning Shopify's own processing may need to be directed to Shopify.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The time needed to produce and deliver your order.

  • Customer service and after-sales requirements.

  • Product quality and dispute resolution needs.

  • Accounting, tax, and recordkeeping obligations.

  • Fraud prevention and security requirements.

  • Legal claims or regulatory obligations.

  • Records of consent, design approval, and transaction history.

Customization photographs and design files may be retained for production, quality review, customer support, and related order purposes.

We do not retain personal information indefinitely without a legitimate reason.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it, subject to applicable legal obligations and legitimate retention requirements.

9. Information Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, account security controls, secure ecommerce services, and appropriate handling procedures for customer information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Please do not submit payment passwords, authentication codes, or other unnecessary sensitive information through customization forms or ordinary customer support messages.

10. Your Privacy Rights and Choices

Depending on where you live and the laws that apply to you, you may have some or all of the following rights.

10.1 Right to Access

You may request information about the personal information we collect, use, or disclose about you.

10.2 Right to Correction

You may request that inaccurate or incomplete personal information be corrected.

10.3 Right to Deletion

You may request deletion of certain personal information, subject to applicable legal exceptions.

10.4 Right to Data Portability

You may request a copy of certain personal information in a usable and transferable format where required by law.

10.5 Right to Opt Out of Targeted Advertising

You may request that we stop processing certain personal information for targeted advertising where this right is available under applicable law.

10.6 Right to Opt Out of Sale or Sharing

Where applicable, you may request that we stop activities legally classified as the sale or sharing of personal information.

10.7 Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you may withdraw that consent.

Withdrawal does not affect the lawfulness of processing conducted before consent was withdrawn.

10.8 Right to Appeal

Where required by applicable law, you may appeal our decision concerning a privacy request.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain information to complete an order, maintain legally required records, prevent fraud, or establish and defend legal claims.

10.9 How to Submit a Privacy Request

You may contact us at:

Email: support@eiyaya.com

You may also visit our Your Privacy Choices page:

https://www.eiyaya.com/pages/data-sharing-opt-out

Please describe the nature of your request and provide sufficient information for us to identify the relevant records.

We may take reasonable steps to verify your identity where permitted or required by law.

Where applicable law permits authorized agents to submit requests, we may ask for evidence of authorization and may verify your identity as required by law.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

11. Additional Privacy Rights for U.S. Residents

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the relevant law and your circumstances, these rights may include:

  • The right to know what categories of personal information are collected.

  • The right to access specific personal information.

  • The right to correct inaccurate personal information.

  • The right to request deletion.

  • The right to obtain a portable copy of certain information.

  • The right to opt out of targeted advertising.

  • The right to opt out of the sale or sharing of personal information.

  • The right to appeal certain privacy decisions.

11.1 Categories of Personal Information

Depending on your interactions with Eiyaya, the categories of personal information we may collect include:

  • Identifiers, such as names, email addresses, telephone numbers, and IP addresses.

  • Customer records, such as billing and shipping information.

  • Commercial information, such as purchases, order history, and transaction records.

  • Internet or electronic network activity, such as browsing history and website interactions.

  • Approximate location information derived from IP addresses.

  • Customer-submitted photographs and personalization materials.

  • Communications and customer service records.

11.2 Categories of Recipients

We may disclose relevant categories of personal information to:

  • Shopify and ecommerce service providers.

  • Payment processors.

  • Designers and production partners.

  • Manufacturers and fulfillment providers.

  • Shipping and logistics companies.

  • Analytics and advertising partners.

  • Professional advisers and legal authorities.

Certain disclosures to advertising partners may be considered a sale or sharing of personal information or targeted advertising under applicable state laws.

11.3 Global Privacy Control

If your browser sends a recognized Global Privacy Control (GPC) opt-out preference signal, we will process it as a request to opt out of activities covered by applicable law, subject to the requirements and technical capabilities of our configured privacy systems.

11.4 Authorized Agents

Where applicable law permits, you may authorize another person to submit a privacy request on your behalf.

We may require evidence of authorization and take reasonable steps to verify your identity.

11.5 Non-Discrimination

We will not unlawfully discriminate against you for exercising your privacy rights.

12. United Kingdom and European Economic Area Privacy Rights

If you reside in the United Kingdom or the European Economic Area, you may have additional rights under applicable data protection laws, including the GDPR or UK GDPR.

Depending on the circumstances, these rights may include:

  • Access to your personal information.

  • Correction of inaccurate information.

  • Erasure of certain personal information.

  • Restriction of processing.

  • Objection to certain processing activities.

  • Data portability.

  • Withdrawal of consent where consent is the legal basis for processing.

  • The right to lodge a complaint with your local data protection authority.

12.1 Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing, we may rely on:

Performance of a Contract

To process your order, prepare personalized products, arrange delivery, and provide customer support.

Legal Obligations

To comply with accounting, tax, consumer protection, and other applicable legal requirements.

Legitimate Interests

To maintain website security, prevent fraud, improve our services, manage customer relationships, and protect our legitimate business interests, provided these interests do not override your rights and freedoms.

Consent

For activities where consent is required, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw it at any time.

If you wish to exercise your rights or raise a concern, please contact us using the information provided in this Privacy Policy.

13. International Data Transfers

Eiyaya is operated from Hong Kong and uses Shopify and other service providers and production partners that may operate in different countries.

As a result, personal information may be transferred to, stored in, or processed outside your country of residence.

The countries where information is processed may have different data protection laws from those in your home country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

These safeguards may include contractual protections or other legally recognized transfer mechanisms.

14. Children's Privacy

Our website and services are intended for a general audience and are not directed specifically at children.

We do not knowingly collect personal information directly from children below the applicable age threshold without the required parental or guardian consent.

If we learn that we have collected personal information from a child in circumstances that require parental consent or deletion, we will take appropriate steps in accordance with applicable law.

If you believe a child has provided personal information to us inappropriately, please contact:

Email: support@eiyaya.com

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties may collect personal information independently of Eiyaya.

We do not control the privacy practices of third parties operating independently of our business.

Their collection and use of information are governed by their own privacy policies and terms.

We encourage you to review the privacy policies of those services before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, products, website functionality, service providers, legal obligations, or privacy requirements.

When changes are made, we will publish the updated version on this page and revise the "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Brand: Eiyaya

Operated by: China Post Global Supply Chain (Hong Kong) Limited

Business Contact Address:

UNIT 616, 6/F, KAM TEEM INDUSTRIAL BUILDING, SAI WAN, HONG KONG ISLAND, HONG KONG

Customer Support Email:
support@eiyaya.com

WhatsApp:
+1 267-902-4134

Website:
https://www.eiyaya.com

Your Privacy Choices:
https://www.eiyaya.com/pages/data-sharing-opt-out

Please include sufficient details about your inquiry so we can respond appropriately.