Shipping Policy

Last Updated: November 3, 2026

At Eiyaya, our personalized products are made to order with care. Each custom embroidered pet portrait hat or beanie is prepared using the photographs and customization details provided by the customer.

Please review the following information about our design process, production times, shipping, and delivery.

1. Design Preparation and Approval

Our products are made to order.

For custom embroidered pet portrait hats and beanies, we prepare a digital design preview before physical production.

We aim to send the initial design preview within 1–2 calendar days after receiving all required photographs and customization details.

One round of customer-requested design revisions is included.

Physical production begins only after you approve the design and all required information is complete.

Please note that design preparation, requested revisions, and time waiting for your approval are separate from the production and shipping estimates.

2. Production Times

Estimated production time after design approval and receipt of complete customization information is:

Product Type	Estimated Production Time
Custom Embroidered Pet Portrait Hats and Beanies	3–5 business days

Business days exclude weekends and applicable public holidays.

Production time does not include initial design preparation, revisions, waiting for customer approval, or shipping.

3. Shipping and Delivery Estimates

For orders shipped to the United States, the estimated shipping transit time after dispatch is 7–12 business days.

The estimated combined production and shipping time is:

Order Stage	Estimated Time
Physical Production	3–5 business days
US Shipping Transit	7–12 business days
Estimated Production + Shipping	10–17 business days

These combined estimates begin after design approval and receipt of all required customization information.

They do not include the initial design preview, additional revisions, or time waiting for customer approval. Therefore, the total time from placing an order to delivery may be longer.

International shipping times vary depending on the destination, shipping service, customs clearance, and local delivery conditions.

Available shipping information and charges are displayed at checkout. Please contact us before ordering if you need clarification about delivery to your location.

All delivery times are estimates and are not guaranteed arrival dates. Holidays, customs procedures, weather conditions, and carrier disruptions may affect delivery.

These estimates do not limit your rights if we cannot fulfill or ship your order within an agreed timeframe.

4. Destinations, Shipping Fees and Taxes

We ship to destinations supported at checkout.

Available shipping services and charges are displayed before you complete your purchase.

Shipping fees may vary depending on the destination, selected shipping service, and applicable promotions.

Any free-shipping conditions must be met as stated in the relevant offer.

Taxes or import charges collected at checkout will be displayed before payment.

International orders may also be subject to customs duties, import taxes, or carrier charges that are not collected at checkout, where applicable.

5. Order Confirmation and Tracking

An order confirmation will be sent to the email address provided at checkout.

After your order has been dispatched, tracking information will be provided when available from the selected carrier.

Please note that tracking information may take some time to display movement after dispatch.

For assistance with your order or tracking information, contact:

Email: support@eiyaya.com
WhatsApp: +1 267-902-4134

Please include your order number when contacting us.

6. Missing Information and Delivery Addresses

Incomplete customization details, unsuitable photographs, or pending design approval may delay your order.

We may contact you using the information provided at checkout to request the details needed to proceed.

Please check your shipping address carefully before completing your purchase.

If you notice an address error, contact us as soon as possible. We will try to accommodate corrections before dispatch, but changes cannot be guaranteed once the shipment has entered the carrier's network.

If delivery fails because of an incorrect address supplied by the customer, we will explain the available options and any applicable additional costs before arranging a resolution.

This does not limit your rights where an error is ours or applicable law requires otherwise.

7. Delayed, Lost or Damaged Shipments

Please contact us if your shipment:

• Is significantly delayed.

• Appears to be lost.

• Is marked as delivered but cannot be located.

• Arrives damaged.

Please provide your order number, available tracking information, and photographs of any damage where relevant.

We will review the situation and investigate with the shipping carrier where appropriate.

If we cannot ship within the originally promised timeframe, we will provide the required notices, seek any necessary consent to a delay, or offer cancellation and refund options in accordance with applicable law.

Remedies for damaged, incorrect, defective, or undelivered orders are explained in our Return & Refund Policy.

Carrier delays do not automatically remove our responsibilities or your mandatory consumer rights.

8. Contact Us

Brand: Eiyaya
Operated by: China Post Global Supply Chain (Hong Kong) Limited

Business Contact Address:
UNIT 616, 6/F, KAM TEEM INDUSTRIAL BUILDING, SAI WAN, HONG KONG ISLAND, HONG KONG

Email: support@eiyaya.com
WhatsApp: +1 267-902-4134
Website: https://www.eiyaya.com

Please include your order number for order-related questions.

Contact us for return instructions before sending any item to the business contact address.