Terms of Service

Last Updated: November 3, 2026

1. About Eiyaya

Eiyaya is operated by China Post Global Supply Chain (Hong Kong) Limited.

In these Terms, "Eiyaya," "we," "us," and "our" refer to the business operating the Eiyaya online store.

We sell personalized, made-to-order pet portrait products through https://www.eiyaya.com, including custom embroidered hats, dad hats, trucker hats, bucket hats, and beanies.

Our online store is hosted on Shopify.

These Terms apply to your use of our website and purchases made through our store, subject to any mandatory consumer rights that apply to you.

2. Product Information and Options

Please review the product description, measurements, materials, available options, personalization requirements, and price before placing an order.

Available product styles, colors, embroidery options, pet portrait counts, design positions, and other customization features depend on the selected product and are shown on its product page.

Product photographs and digital previews are provided to help illustrate the products.

Screen settings, lighting, fabric characteristics, and embroidery techniques may cause minor differences in color, texture, and appearance.

These natural variations do not excuse manufacturing defects, incorrect products, or material differences from the agreed specifications.

3. Customer Information and Submitted Materials

You are responsible for providing accurate contact and delivery information, suitable reference photographs, correct pet names, and other customization details required for your order.

Please carefully review all spelling, photographs, product selections, and customization instructions before submitting your order.

You must own or have permission to use any photographs, artwork, and other content submitted for customization.

By submitting these materials, you authorize Eiyaya and its authorized production partners to use them as reasonably necessary to prepare, manufacture, and fulfill your order and provide related customer support.

You retain ownership of your submitted materials.

Further information is provided in our Personalization & Customization Policy, Privacy Policy, and Photo Rights & Portrait Consent Policy.

4. Design Preview and Approval

All custom embroidered pet portrait hats and beanies include a digital design preview before physical production.

We aim to send the initial preview within 1–2 calendar days after receiving all required photographs and customization information.

One round of customer-requested design revisions is included.

Physical production begins only after you approve the design and all required information is complete.

Please carefully check the pet portrait, spelling, layout, embroidery placement, selected colors, and other agreed details before approving the design.

Waiting for your response or requesting revisions may extend the overall order timeline.

Approval does not waive your rights concerning manufacturing defects, production errors, or products that materially differ from the approved design.

Corrections required because of our errors or mandatory consumer rights are not excluded by the included revision allowance.

5. Prices, Promotions and Payments

Prices are displayed in the currency indicated on our website.

The final price may vary depending on the selected product, available customization options, and other choices made during checkout.

Shipping charges, applicable taxes collected at checkout, and promotional discounts will be displayed before you complete your purchase.

Promotional conditions, eligibility, and expiry dates apply as stated in the relevant offer.

Payment methods available for your order are displayed at checkout and may vary depending on your location and payment provider.

6. Orders and Fulfillment

An order confirmation acknowledges receipt of your order.

If payment, missing customization information, unavailable materials, or another issue prevents fulfillment, we will contact you to explain the situation and available options.

We reserve the right to refuse or suspend orders involving unlawful, fraudulent, or infringing content, subject to applicable law and any required refund obligations.

7. Production and Shipping

Our products are made to order.

Estimated physical production times begin after design approval and receipt of complete customization information:

• Custom embroidered pet portrait hats and beanies: 3–5 business days.

For orders shipped to the United States, estimated shipping transit time after dispatch is 7–12 business days.

The estimated combined production and shipping time is 10–17 business days after design approval and receipt of complete information.

Initial design preparation, revisions, waiting for approval, and shipping are separate from physical production time.

Business days exclude weekends and applicable public holidays.

These estimates are not guaranteed delivery dates and do not remove your rights if we cannot fulfill or ship an order as promised.

Please refer to our Shipping Policy for destinations, shipping fees, tracking, international delivery, and delayed shipments.

8. Changes, Cancellations, Returns and Refunds

Please contact us promptly if you need to change or cancel an order.

Whether a voluntary change or cancellation can be accommodated depends on the progress of your order.

Once personalization work or physical production has started, voluntary changes or cancellations may no longer be possible.

Correctly personalized products are generally not eligible for change-of-mind returns or exchanges when produced according to the approved design and agreed specifications, where permitted by applicable law.

Damaged, defective, incorrect, or materially nonconforming products remain subject to appropriate remedies.

Our Return & Refund Policy explains the applicable procedures.

Nothing in these Terms limits cancellation, refund, or other consumer rights that cannot lawfully be excluded.

9. Intellectual Property and Acceptable Use

Website content, including photographs, graphics, product designs, logos, text, and other materials, may be protected by copyright, trademarks, and other intellectual property rights.

You may not reproduce, distribute, or commercially use protected website content without the necessary permission or another lawful basis.

You must not misuse our website, submit fraudulent orders, interfere with website security, or upload unlawful or infringing content.

You remain responsible for ensuring that materials submitted for personalization do not violate another person's rights.

10. Privacy

Personal information and submitted customization materials are handled in accordance with our Privacy Policy and Photo Rights & Portrait Consent Policy.

Please review those policies for information about how we collect, use, store, and disclose personal information.

11. Responsibility and Consumer Rights

We aim to provide accurate product information and fulfill the products and services agreed with our customers.

Any limitations or exclusions of responsibility apply only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits consumer rights or remedies that cannot legally be excluded or limited.

12. Updates to These Terms

We may update these Terms from time to time to reflect changes in our business, products, website functionality, or legal obligations.

The revised version will be published on this page with an updated date.

Changes will not retroactively remove rights or promises associated with previously confirmed orders.

13. Contact Information

Brand: Eiyaya
Operated by: China Post Global Supply Chain (Hong Kong) Limited

Business Contact Address:
UNIT 616, 6/F, KAM TEEM INDUSTRIAL BUILDING, SAI WAN, HONG KONG ISLAND, HONG KONG

Email: support@eiyaya.com
WhatsApp: +1 267-902-4134
Website: https://www.eiyaya.com

For order-related questions, please include your order number.

The business contact address is not an authorized return address unless we confirm it for your return.